Safety Week Series - Courtesy and Customer Service
Courtesy and Customer Service
Gary Ludwig
As part of the “2009 Fire/EMS Safety, Health and Survival Week,” Chief Gary Ludwig discusses his top safety concerns and advice for EMS responders. Here he discusses the role of simple courtesy in preventing or diffusing any potential hostility or lack of cooperation from patients and the public.
Gary Ludwig is a nationally recognized fire and EMS expert whose works include regular columns for Firehouse Magazine and Firehouse.com, and whose previous publications include EMS Magazine. He currently serves as a deputy fire chief for the Memphis, Tennessee Fire Department. He retired as Chief Paramedic from the St. Louis Fire Department in 2001 after 25 years of employment with the city. Chief Ludwig also currently serves as Chairman for the EMS Section of the International Association of Fire Chiefs, sponsor of Safety Week. Learn more about him at www.garyludwig.com.
We are representing a company that provides burn blankets and burn dressings based on a polyvinyl alcohol compound that achieves 20% lower temperature than the room or outside temperature. They have been approached by Water-Jel, a similar company with a different burn relief platform. Do you know if some chinks in the armor with Water-Jel’s modality and why they would be pursuing an acquisition of such a similar company? Thanks in advance for your help. Dave
Thank you for this.