Lifeguard Air Ambulance, Inc. & Lifeguard Transportation Service, Inc. together operate (5) five aircraft and (100) one hundred ground vehicles in three states. Our team members consist of over 550 medical & non-medical personnel - pilots, aircraft & vehicle mechanics, EMTs, Paramedics, Respiratory Therapists, Registered Nurses, Physicians, and Administration & Billing Staff. Our Chattanooga Operation is currently seeking a Full-Time Call Taker to work in our Communications/Dispatch Center.
TITLE: Call Taker
STATUS: Non-Exempt
REPORTS TO: Communications Supervisor
GENERAL DESCRIPTION:
Answers all incoming lines for the Communications Center.
RESPONSBILITIES:
- Taking administrative and emergency calls.
- Input of calls in computer and send to the System Status Controller.
- Call customers to confirm, cancel, or reschedule appointments.
- Notify customers when transport is late, prior to scheduled pick-up time.
- Assist the System Status Controller in dispatching calls.
- Print reports for the Marketing Team.
- Cleans and maintains the Communications Center.
- Maintain files. Other duties as assigned.
- Continuously cross-train in other function areas.
QUALIFICATIONS:
- High School degree required.
- Additional education and/or EMS certifications a plus.
- Accurate and fast typing ability.
- Previous customer service experience.
- Exceptional organizational and communication skills.
- Ability to relate well to diverse workforce.
- Able to work as a team.
- Friendly demeanor.
- Familiar with medical terminology.
- Capable of working independently in a fast pace environment.
- Punctual and responsible.
Lifeguards mission is to provide only the highest quality patient care and comfort available in the industry today. Our success can be directly attributed to the dedication of Lifeguard team members and their commitment to that mission. As we head into the future Lifeguard sets its compass for continued growth, unsurpassed customer service and professional satisfaction for its customers, patients and team members.
It is the policy of Lifeguard, Inc. to provide equal opportunity to all qualified employees and applicants without regard to race, color, religion, sex, age, national origin, disability, special disabled veteran or Vietnam era status, marital status, or sexual orientation. Lifeguard takes affirmative action to ensure that all of our personnel practices are administered to ensure equal opportunity for qualified women, minorities, persons with disabilities, special disabled veterans and Vietnam era veterans. As part of our commitment, the Company will make reasonable accommodations to enable a qualified applicant with a disability to perform the essential functions for the position sought.
To apply for this position, e-mail your cover letter and resume to Holly Haynes, Human Resources Generalist: holly.haynes@lgts.net.
